If a game or puzzle does not launch and only a blank space appears where it should be, we suggest the following troubleshooting steps:
- Make sure you are not connected to a VPN. Our games platform is not compatible with certain VPN's and international IP addresses.
- If you use a pop-up blocker, disable it for our website, as the games launch as a pop-up.
- Clear any cache for our website and refresh the page.